If you encounter troubles in connecting the joinvideo rooms using the vidyo desktop client, you should check the following rules are enabled in your firewall:
TCP Port 80
HTTP: Outbound to Portal (jv1.joinconferencing.com IP: 217.171.46.194)
Client to Portal authentication and GUI
TCP Port 443
HTTPS: Outbound to Portal (optional) (jv1.joinconferencing.com IP: 217.171.46.194)
Optional for SSL connection to Portal
TCP Port 17992
EMCP: Outbound to Portal (jv1.joinconferencing.com IP: 217.171.46.194)
Client connection to VidyoManager
TCP Port 17990
SCIP: Outbound to Router (router1 IP 217.171.46.195 router2 IP: 217.171.39.38 router3 IP: 217.171.39.37)
Client connection to VidyoRouter
UDP Ports 50,000 – 65,535
RTP/sRTP/RTCP: Bi-Directional to/from VidyoRouter (router1 IP 217.171.46.195 router2 IP: 217.171.39.38 router3 IP: 217.171.39.37)
Audio and Video Media from participants (6 ports per participant). RTP and RTCP pair for each audio, video, and data collaboration stream.
UDP Timeout General Comment Change from Default (0:02:00 – 2 minutes) to something larger (e.g., 3:00:00 – 3 hours) to avoid call timeouts
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